Emergency medical referrals
Zurich Travel Assist will provide the name, address and telephone number of physicians, hospitals and clinics for the area in which you are traveling. When possible, the medical provider referred by Zurich Travel Assist will be able to speak your language.
Medical monitoring
When Zurich Travel Assist is notified of a medical emergency, its multilingual staff will establish contact with the local attending physician and assist with arranging appropriate care. We will maintain contact with the attending physician and with your family and business associates until the situation is resolved and you are able to resume traveling.
Medical evacuation
In the event a local hospital, medical facility or clinic is not able to provide you with medical care comparable to the medical standards in your country of residence, Zurich Travel Assist will arrange and potentially cover the cost of your transportation to the nearest hospital or medical facility that can provide such care.
Medical repatriation
Once you have sufficiently recovered from an illness or injury to travel in a non-scheduled commercial air flight or regularly scheduled air flight with special equipment and/or personnel, we will arrange and, if covered by your policy, cover the cost of your transportation to your principal residence or the country where you are currently assigned.
Non-medical repatriation
Once you have sufficiently recovered to travel in a regularly scheduled economy class flight, we will potentially pay for the increase in cost to change the travel date and/or an upgrade in the seating at our discretion.
Hospital admissions and medical payments
If you are having difficulty in making payment arrangements for admission to a hospital or medical provider, we will facilitate admission if covered by your policy or with a satisfactory guarantee of reimbursement from you. For example, we could debit your credit card and arrange for you to obtain the funds.*
Prescription assistance
In the event you have forgotten your medication, Zurich Travel Assist can help arrange for a refill of your prescription and help locate what you need locally and arrange delivery, where permitted by law.
Visit to hospital
If you are expected to be hospitalized for more than a specific time stated in your policy and request to have a friend or family member at your bedside, Zurich Travel Assist will arrange and if covered by your policy, cover the cost of economy round-trip transportation for one.
Return of child
If your child (typically, under the age of 19 or as defined in your policy) is left unattended as a result of an illness or injury, Zurich Travel Assist will arrange and potentially cover the cost of economy transportation for their travel home. We will also provide an attendant for a child who cannot travel alone.
Return of companion
If your traveling companion must forfeit or change reservations for airline tickets as a result of your illness or injury and if covered by your policy, transportation.
Return of remains
In case of death, Zurich Travel Assist will provide for and potentially cover the local preparation of the body to return the remains for burial, including travel clearances, authorizations and standard shipping container to its country of destination.
*There may be an additional service fee for transactions.